Trilogy Behavioral Health

  • Chief Operations Officer

    Req No.
    2019-2440
    Type
    Regular Full-Time
    Department
    Exec
  • Overview

    Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community.  Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.

     

    Typical services provided include case management, counseling/therapy, individual skills training, medication training, crisis intervention, linkage to community resources, advocacy, assessment, and treatment planning.

    Responsibilities

    The Chief Operations Officer (COO) is responsible for facilitating efficient and seamless organizational operations for specific departments within the organization.  He/she/they will provide leadership and direction to employees in Quality Assurance, Database Administration, Information Technology, Facilities, and Operations to ensure all organizational goals and objectives are met.  The COO will train and mentor employees, prepare reports, collect and report out on data, and perform project management. 

     

    The COO reports to the President and CEO; and is part of a diverse and energetic executive team.  They must be able to work well independently and have demonstrated executive management experience. 

     

    Essential Responsibilities

    • Provide oversight and management of daily operations, departmental structures, practices, and processes for Quality Assurance, Database Administration, Information Technology, Facilities, and Operations administrative departments
    • Assess and refine methods and practices to ensure optimal operational effectiveness and efficiency
    • Assist the CEO with development and execution of organizational strategies, initiatives, and projects that supports the organization’s mission and values.
    • Participate in the strategic planning process and translate strategic goals into defined operational/project plans for implementation.
    • Develop comprehensive departmental goals for performance and growth strategies; and define clear steps for achievement of goals.
    • Establish and define key performance metrics (KPIs) to monitor and assess customer satisfaction and quality ratings. Hold departments accountable to these measures and for achieving results.
    • Redesign customer service activities and implement minimum standards used for all contact with customers by operational departments
    • Develop, track, and report on useful performance measures to monitor
    • Lead, inspire, and develop departmental leaders to ensure they attract, retain, and produce high performing teams. Establish a culture of collaboration and continue improvement.
    • Ensure organizational compliance with accrediting bodies, funding agencies, and state regulation requirements
    • Create, review, and revise all contracts, leases, and agreements
    • Research and identify areas of opportunities for capital improvements across the organization; which includes opportunities to improve revenue, increase margin, minimize cost, and increase profitability
    • Represent Trilogy in a variety of external meetings and committees. Network with other agency executives to bring new funding ideas and resources to the organization.
    • Remain current with technological changes within the industry
    • Perform other related duties and/or projects as assigned

    Qualifications

    Qualifications

    • Master’s Degree required
    • Five to ten years of demonstrated supervisory and administrative experience. Preference given to candidates with three or more years of executive level experience
    • Operational leadership experience in healthcare not-for-profits strongly desired.
    • Results oriented, with a focus on continuous improvement
    • Ability to serve as an organizational change agent, who can interact with individuals at all levels
    • Strong capacity for managing, motivating, and leading teams
    • Exceptional communication, presentation, reporting, and analytical skills.
    • Willingness to operate in a collaborative, shared leadership environment.

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