Trilogy Behavioral Health

  • Intake Program Manager

    Req No.
    Regular Full-Time
    General Clinical
  • Overview

    Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community.  Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.


    Typical services provided include case management, counseling/therapy, individual skills training, medication training, crisis intervention, linkage to community resources, advocacy, assessment, and treatment planning.



    The Program Manager will oversee the Intake Department. He/she/they will provide direct supervision of team members, and manage employee workflow ensuring that individuals applying for services are properly screened and/or referred out as necessary for services. The Program Manager will market Trilogy programs to hospitals and other organizations. He/she/they will report on capacity, service needs, and trends to leadership. The Program Manager will ensure the team provides strengths-based, client-centered, and trauma-informed assessments and services to clients with severe mental illness and co-occurring substance abuse/addiction disorders.


    Essential Responsibilities

    • Oversee open access processes; and coordinate with open access providers across multiple programs and departments
    • Oversee the expansion of open access locations across organization service areas to ensure ease of access for all potential clients
    • Return intake phone calls and e-mail inquiries. Communicate expectations regarding the intake process, eligibility for services, and educate callers about mental illness and agency services provided
    • Track agency capacity and assist in ensuring new referrals are connected with the appropriate level of care
    • Manage communication regarding capacity in programs within the organization; and alert Director of excess capacity issues and programs that are above recommended capacity
    • Develop and implement systems to increase department efficiency; i.e. reduce intake wait time, smooth transition of individuals from Intake to clinical teams, etc.
    • Train new employees to provide quality services to clients. Ensure continued education and training for assigned clinical and administrative employees to strengthen services provided.
    • Monitor and adjust employee schedules accordingly to ensure enough clinical time is scheduled to meet productivity requirements
    • Ensure employees review organizational policies and procedures; and understand duties, projects, and priorities of the department.
    • Oversee the implementation of special projects, grants, and new programming
    • Ensure completion of reporting requirements; and review/revise program manuals as needed
    • Perform other related duties and/or projects as assigned


    This position requires a minimum of ONE of the following:

    • LCSW (Licensed Clinical Social Worker) with a valid Illinois License
    • LCPC (Licensed Clinical Professional Counselor) with a valid Illinois License


    Other Requirements include:

    • Valid IL Driver’s License
    • Daily access to a well maintained vehicle with 100,000/300,000 liability insurance
    • Minimum three years’ experience working with people with mental health and/or substance abuse diagnoses
    • Previous supervisory experience and marketing skills preferred


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