Trilogy Behavioral Health

  • QA/Records Coordinator

    Req No.
    Regular Full-Time
  • Overview

    Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community.  Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.


    Typical services provided include case management, counseling/therapy, individual skills training, medication training, crisis intervention, linkage to community resources, advocacy, assessment, and treatment planning.


    The Quality Assurance/ Records Coordinator ensures maintenance of clinical records in accordance with the rules and needs of Trilogy, Inc. and certifying and licensing agencies. Assists with reviewing client clinical records to ensure compliance with DHS/DMH standards. Responsible for invoicing and processing internal and external medical record requests. Adheres to the Clinical Quality Assurance and Records Procedures Manual and recommends revisions when necessary.  Adopts a client-centered and trauma-informed service approach in interactions with clients. Ideal candidate will possess initiative, drive and synergy.   Performs receptionist tasks as instructed.


    • Ability to deal with sensitive and contentious documents/information in accordance with HIPPA practices. HITECH knowledgeable.
    • Responsible for revising and scanning records into the EHR and ensuring accuracy of medical charts. Apprises manager of potential and/or pending issues.
    • Auditing client records and assessing quality of documentation. Ensuring timeliness of required documents.
    • Exceptional verbal and written communication skills to effectively work with management, colleagues, clients and vendors.
    • Ability to maintain and present a professional demeanor and image.
    • Strong computer experience in a Windows environment, including Microsoft Office 365, Outlook and electronic health record systems.
    • Ability to write short correspondence, and memos.
    • Retrieve, sort and deliver incoming mail, labs and faxes.
    • Assists in managing closed client files, including preparing files for delivery to offsite storage.
    • Ability to successfully operate office equipment.
    • Demonstrates a strong ability to work collaboratively with others to achieve departmental goals. Exhibits ability to organize, coordinate and prioritize own work to meet deadlines.
    • Performs job duties with strong attention to detail


    •  Bachelor’s Degree in Psychology, Social Work, or other related field required.
    • Minimum of 2 years office and medical records experience or equivalent combination of education and experience
    • Must be familiar with Rule 132, Rule 140, and Rule 115
    • Strong experience with Microsoft Office 365, Outlook and electronic health record systems (CareLogic/CIS…Etc.). Exceptional communication skills, both written and verbal. HITECH knowledgeable. Executes projects within the established timeframes.
    • HIPPA certification preferred.


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