Trilogy Behavioral Health

  • Assistant Director of Billing and Revenue Cycle Management

    Req No.
    Regular Full-Time
  • Overview

    Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community.  Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.


    Typical services provided include case management, counseling/therapy, individual skills training, medication training, crisis intervention, linkage to community resources, advocacy, assessment, and treatment planning.


    The Assistant Director of Billing and Revenue Cycle Management will work closely with the Chief Financial Officer to execute the goals and initiatives of the billing department.  He/she/they will be responsible for all activities related to the revenue cycle; i.e. claim submissions, claim collection, and resolution of claim disputes/rejections/denials.  The Assistant Director of Billing and Revenue Cycle Management will also manage the billing department, and be accountable for their work performance and production.


    Essential Responsibilities

    • Work directly with the Chief Financial Officer (CFO) to ensure the accounting and finance functions of the organization are operating at full efficiency and capacity.
    • Oversee the daily billing activities required to maximize reimbursements.
    • Provide accurate and timely billing information and reports to facilitate decision-making processes. Keep leadership informed about the organization’s billing/claims collection performance.
    • Provide effective supervision and coaching to all assigned employees.  Train new employees to provide quality services; and ensure continued education and training to strengthen services provided. 
    • Ensure and maintain adequate controls are in place for the billing department; e.g. develop and maintain policies, procedures, and guidelines. Create and implement improvements for accounting processes and procedures.
    • Routinely meet face-to-face with payors to establish relationships. Maintain status as a preferred provider and collaborate to resolve claim issues (authorization denials, claim rejections, claim denials, etc.) in a timely manner.
    • Resolve complex billing issues. Communicate appropriate guidance to the billing team to ensure billing practices are consistent with internal policies and external requirements of payors.
    • Identify and analyze revenue cycle trends. Implement best practices to reduce claim rejection/denials and maximize revenue/collections.
    • Perform other related duties and/or projects as assigned


    • Bachelor’s Degree in Accounting, Finance, or other related field required
    • Minimum of 7-10 years of experience in all aspects of the billing revenue cycle; i.e. claim submission, claim collection, and claim resolution
    • Experience working with Medicaid 132 highly preferred
    • Experience working with an automated billing system. Experience with CareLogic and Emdeon (or other tier 1 payment processor) preferred
    • Strong understanding of Microsoft applications; i.e. Excel, Outlook, Access, Word
    • Strong financial analysis and organizational skills. Analytical mindset with intellectual curiosity
    • Ability to meet deadlines; and highly detailed oriented
    • Excellent oral, written and interpersonal skills with a focus on customer service
    • Ability to act and operate independently, with minimum supervision
    • Prior management/supervisory experience is strongly preferred


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