About Trilogy Behavioral Healthcare:
Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community. Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.
Typical services provided include case management, counseling/therapy, individual skills training, medication training, crisis intervention, linkage to community resources, advocacy, assessment, and treatment planning.
This position provides escalated level of customer service problem diagnosis and phone/email support to internal employees all throughout the company including remote sites. This role will require some mentoring and coaching of Help Desk personal on escalation and troubleshooting procedure.
Evening hours as required for projects, coverage, Weekend/Holiday work as required for system upgrades and maintenance.
Other Requirements include: