Trilogy Behavioral Health

Information Technology Manager

Req No.
Regular Full-Time


About Trilogy Behavioral Healthcare: Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community. Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.


Typical services provided include case management, counseling/therapy, individual skills training, medication training, crisis intervention, linkage to community resources, advocacy, assessment, and treatment planning.


The Information Technology Manager is responsible for the management and coordination of technological resources to support the organization’s infrastructure. He/she will ensure systems and operations are in place related to network, hardware, software, databases, etc.  The Information Technology Manager will provide counsel to leadership regarding modifications and services needed to improve the organization’s technology. 



Essential Responsibilities

  • Responsible for the oversight and management of the organization’s technological infrastructure.

  • Hire, train, and assign tasks to the Information Technology (IT) department

  • Manage the IT operations including; network, hardware/software, database, and communication devices

  • Communicate and collaborate clearly and effectively to improve IT operations

  • Recommend modifications where appropriate in IT structure, operation and/or agency policies affecting the service

  • Prepare, maintain, and test a technology disaster recovery plan

  • Develop annual technology goals, detailed plans for goal accomplishment, and capital investment plans for IT. Develop and maintain project plans for IT infrastructure, which include timeliness, deliverables, and cost projections.

  • Institute and enforce IT standards for hardware, software, office productivity tools and processes, security, internet access, and change management

  • Manage the acquisition, installation, and maintenance of Trilogy’s Local Area Network and Wide Area Network hardware/software.

  • Coordinate operation/maintenance of telephone, e-mail, and voicemail systems.

  • Ensure proper system access control, security, back-up system, storage/retrieval and virus protection. Perform information security audits to ensure compliance of standards and system vulnerabilities.

  • Ensure technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to IT operations and/or IT services are evaluated, updated, and processed. Ensure compliance with all software licensing agreements.

  • Manage technology inventory to include procurement and disposal.

  • Perform other related duties and/or projects as assigned


  • Bachelor’s Degree in Computer Sciences or related field required
  • Minimum of 5 plus years’ experience with IT management and leadership
  • Must have valid Illinois driver’s license and a safe driving record
  • May use personal vehicle to travel to off-site locations to provide IT support or to transport equipment to off-sites.
  • Demonstrated organizational leadership
  • Systems and Network Administration experience highly preferred
  • Working knowledge of WAN, WLAN, and LAN
  • Working knowledge of Virtualization; Hyper-V preferred
  • Remote connectivity knowledge and troubleshooting experience
  • Working knowledge of switching and routing protocols; Cisco IOS preferred
  • Working knowledge of firewalls; SonicWALL preferred
  • Experience with phone system VOIP and digital; Avaya preferred
  • Working knowledge of Windows Server 2008 and above, Exchange 2010 and above, and Office 365
  • Comfortably interacts, communicates, and collaborates with senior leadership
  • Demonstrated ability to define infrastructure and operational needs, assess alternatives, and determine and communicate recommendations. This includes the creation of plans, financial projections, etc.
  • Experience in not-for-profit organizations preferred


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